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Return Tech Support

Newark, Delaware, United States

Summary

Are you interested in perfecting computer after-sales? As a Return Tech Support at PConline365, you will join our growing team responsible for coordinating returns and participating in teamwork and collaboration. There are two employment status available: part-time and full-time. The working hours for full-time are Monday to Friday, 9am-6pm while part-time employees are required to work for more than 15 hours a week. The probation period is one month, and the base salary is $15-20 per hour with a monthly bonus ranging from 0~10%.

Essential Duties and Responsibilities

Include but are not limited to:


Return Coordination

  • Organize the computers that need to be returned to the manufacturer on the same day

  • Contact the manufacturer for repair according to the information on the return record sheet, follow up and record

  • Organize the computers returned from the manufacturer and put them back in the corresponding original boxes

  • Interface with the Warehousing Department, pick up and return packages to the manufacturer in time, and handle the packaging boxes


Teamwork and Collaboration

  • Communicate with others in the team and complete work efficiently

  • Provide timely feedback on problems encountered in work

  • Analyze the causes and propose solutions of the problems encountered

  • May be assigned and invited to participate in other projects and tasks based on business needs

Qualifications and Requirements

  • Applicants from all majors are welcomed. Excellent learning abilities are required.

  • Familiarity with Microsoft Office or Google Workplace is required. 

  • Being able to work in a fast-paced environment is expected.

  • Excellent skills in customer service, basic computer knowledge, communication and attention to detail are required. 

  • Ability to multitask and prioritize tasks are required. 

  • Experience in cross-functional teams and diverse groups is preferred.

  • Being able to carry 20 pounds of objects, can bend, reach out, lift and stand for eight hours or more.

  • We are open to accepting candidates with OPT/CPT.

  • We are open to provide support for the selected talent to pursue various certifications.

  • The company will provide all the training needed to complete the job.

  • After training, you need to meet the basic requirements of the work: on average, complete at least one computer per hour for the end-to-end processing (including packing, picking up and sending, shipping, etc.)

  • There is a one-month probationary period.